Shipping Policy

HOONIES ADRENALINE LIMITED
Last updated: 14 October 2026

1. Overview

This policy applies to orders from Hoonies Adrenaline Limited within the UK and internationally and should be read with our Terms of Service and Returns & Refund Policy. Mandatory consumer rights are preserved.

2. Availability and processing

“Ready for order” means an item can be ordered and may require supplier sourcing, importation or manufacture before dispatch. It does not mean it is held in stock or ready for immediate dispatch.

Items confirmed as held in stock are typically processed within 1–3 working days. Supplier-ordered, imported and made-to-order items may take longer. We will explain available lead-time information before accepting the order and agree a different delivery period where required. Weekend and public-holiday orders are normally processed on the next working day.

3. Delivery estimates

Typical transit estimates after dispatch are:

• UK standard delivery: 2–5 working days.
• UK large or palletised items: 3–7 working days.
• Europe: 3–10 working days.
• Other international destinations: 5–14 working days.

These are general transit estimates, separate from any supplier or manufacturing lead time. The arrangement agreed for your order takes priority. Customs or other events may affect transit, but estimates do not remove your rights concerning late or missing goods.

Where UK consumer delivery law applies, delivery must take place without undue delay and within 30 days of the contract being made unless another delivery period has been agreed. We will comply with any additional mandatory delivery, delay-notification or refund requirements applying to your order.

4. Supplier-ordered, imported and bespoke goods

Supplier-ordered or imported products are standard products sourced specifically to fulfil your order. Standard made-to-order products are manufactured after ordering but follow a standard catalogue design or specification. Neither category becomes bespoke merely because we obtain or manufacture the product after you order, or because you choose a standard option or vehicle application.

Bespoke or personalised products are goods genuinely made or modified to your individual, non-standard specifications, measurements or personalisation requirements. We will identify qualifying bespoke products and confirm the specifications before accepting the order. The legal status depends on the goods and applicable law, not simply on the description “special order” or a supplier’s own returns policy.

Lead times depend on confirmed supplier availability, manufacturing schedules, freight and customs. We will provide the information available and notify you of material changes. A product’s being ordered in or manufactured after purchase does not by itself remove cancellation rights or permit an indefinite delivery delay.

5. Delivery charges

Delivery charges payable to us are shown at checkout or in an agreed written quotation before the contract is made. Large, oversized or palletised items may require an individual quotation. We will obtain your agreement before adding a delivery charge or changing an agreed delivery arrangement.

6. Customs and international taxes

Before you commit to an international order, we will explain where destination import duties, import VAT, customs clearance or brokerage charges are payable by you rather than included in our price. Authorities or carriers may assess those charges. Charges already paid as part of the agreed price are not payable twice.

Please provide accurate customs information and pay charges properly disclosed as your responsibility. If a customs issue causes a return, we will review the actual circumstances and applicable rights before proposing any lawful additional cost. We do not automatically deduct every freight, storage or carrier penalty from a statutory refund.

7. Risk and responsibility

Consumer orders, including international consumers: goods remain our responsibility until received by you or a person you nominate, except where applicable law provides a different rule for a carrier independently chosen by you and not offered by us. Contact us about carrier loss, damage or delivery to the wrong address so we can investigate.

Business orders: risk passes on dispatch unless another delivery term has been agreed or mandatory law requires otherwise. A customer’s being overseas does not by itself make the order a business purchase.

8. Delays

If we learn of a delay, we will notify you, provide a revised estimate where available and explain your options. We will take reasonable steps to reduce disruption and obtain agreement to revised arrangements where required. Supplier delays, customs checks, freight disruption, weather or carrier problems do not automatically remove statutory remedies.

You retain any right to cancel because of refusal to supply, missed essential delivery timing or failure to meet an appropriate further deadline, as applicable law provides. Where the contract is lawfully ended, we will refund the amounts required by law without undue delay. An eligible consumer withdrawal right may also be exercised before delivery without waiting for a missed deadline.

9. Tracking

We provide tracking where available. Check your delivery details when ordering and notify us promptly of any error or delivery problem. Tracking information does not by itself transfer consumer delivery risk to you.

10. Failed deliveries and redelivery

If a delivery fails because of an incorrect address, non-collection, refusal or another access issue, contact us promptly. We will explain any redelivery option and any reasonable actual extra charge that is lawfully your responsibility before you agree to it.

Statutory cancellations and faulty or missing deliveries are assessed separately. We do not automatically treat every failed delivery as a cancellation, keep all original shipping costs or impose carrier penalties. Refunds and permissible return costs are governed by the Returns & Refund Policy and applicable law.

11. Large, heavy and pallet deliveries

Large or palletised deliveries are normally kerbside unless a different service has been agreed. We will explain relevant access, unloading or delivery requirements before accepting the order. Tell us about restrictions that may prevent safe delivery.

Any proposed redelivery charge following an access problem must reflect the actual circumstances, be legally recoverable and be explained before a further delivery is arranged.

12. Checking deliveries

Inspect goods as soon as reasonably possible after receipt and report visible damage, missing items or incorrect products promptly. Photographs and retained packaging can help our investigation where available.

Reporting later does not, by itself, remove statutory consumer rights. A carrier’s reporting deadline does not replace your rights against us. We will investigate damage reported later according to the evidence and applicable law.

13. Unavailable items and partial shipments

If an item in your order is temporarily unavailable, we will contact you with any available estimated lead time and offer you the choice to:

1. Receive the available items first and wait for the unavailable item to be dispatched separately.
2. Wait for the whole order to be dispatched together once all items are available.
3. Receive a refund for the unavailable item and have the remaining available items dispatched.

We will confirm the delivery arrangements and obtain your express agreement to any additional delivery charges before proceeding. If an item cannot be supplied, we will refund its purchase price and any delivery charge attributable solely to it. Refunding one separate item does not automatically cancel the remaining items. These options do not restrict any statutory right to cancel part or all of the order. We will not split a single kit or set without your agreement.

We may otherwise use more than one shipment where appropriate to fulfil the agreed order. For an eligible consumer order containing multiple goods delivered separately, the statutory withdrawal period normally ends 14 days after receipt of the last item, subject to applicable law.

14. Delivery details and corrections

Please give a complete and accurate delivery address and contact details and notify us of corrections promptly. We will try to accommodate a correction before dispatch. If extra costs arise from incorrect information, any recovery depends on the actual circumstances and applicable law; this does not exclude our own errors or statutory responsibilities.

15. Contact

For availability, delivery or goods-return instructions, contact info@hoonies.co.uk or +44 7747 367315.
Hoonies Adrenaline Limited — company number 16604879.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.