Returns & Refund Policy

HOONIES ADRENALINE LIMITED
Last updated: 14 October 2026

1. Overview

This policy applies to purchases from Hoonies Adrenaline Limited in the UK and internationally and should be read with our Terms of Service and Shipping Policy. It preserves all mandatory rights applying to your purchase. Consumer and business purchases are assessed according to their actual purpose and applicable law, not simply the name on the account.

2. Consumer cancellation, returns and refunds

Where UK distance-selling cancellation law applies, you can cancel an eligible online goods order without a reason before delivery and until 14 days after you, or a person you nominate other than the carrier, receive it. If multiple goods in one order arrive separately, the period normally ends 14 days after receipt of the last item. This includes international purchases where that law applies. Any longer or additional mandatory right applicable to your purchase is preserved.

Notify us at info@hoonies.co.uk, by telephone on +44 7747 367315, using the optional form below or by another clear statement of cancellation. You do not need our permission, a reason or prior return authorisation. Dispatch does not itself end the cancellation right.

Send goods back without undue delay and normally within 14 days of notifying us, unless we have agreed to collect them or applicable law provides otherwise. Contact info@hoonies.co.uk for the correct goods-return address and instructions. We will not use a delay caused by us in providing instructions to reduce your statutory rights.

We refund without undue delay and within the applicable legal deadline, normally 14 days after cancellation. Where we have sent goods and the law permits withholding a refund pending their return, we may withhold until we receive the goods back or evidence that they have been sent back, whichever is earlier, and then refund within the applicable deadline. We will not withhold where we have offered to collect them or the law requires an earlier refund.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. For a full statutory cancellation, we refund the standard outward delivery charge required by law. If you expressly chose a more expensive delivery option, we need refund only the cost of the least expensive common and generally acceptable delivery option offered. For a partial cancellation, we refund delivery charges to the extent required by law or relating solely to cancelled items.

You pay only the direct cost of returning goods for a change-of-mind cancellation where this responsibility was properly disclosed before the contract and applicable law permits it. For goods that cannot normally be returned by post, any return-cost information or estimate required by law must also have been provided. Otherwise, we bear return costs where the law requires. There are no statutory cancellation, administration, payment processing or restocking fees.

You may inspect goods as you reasonably could in a shop. Original packaging is helpful but intact packaging and completely unused condition are not blanket conditions of statutory cancellation. Any lawful deduction for excessive handling is explained in section 11.

3. Bespoke goods, digital content and services

Supplier-ordered or imported products are standard products sourced specifically to fulfil your order. Standard made-to-order products are manufactured after ordering but follow a standard catalogue design or specification. Neither category becomes bespoke merely because we obtain or manufacture the product after you order, or because you choose a standard option or vehicle application.

Bespoke or personalised products are goods genuinely made or modified to your individual, non-standard specifications, measurements or personalisation requirements. We will identify qualifying bespoke products and confirm the specifications before accepting the order. The legal status depends on the goods and applicable law, not simply on the description “special order” or a supplier’s own returns policy.

Qualifying goods made to your specifications or clearly personalised may be exempt from statutory change-of-mind cancellation where applicable law provides that exception. We will explain the applicable exclusion before accepting the order. Being imported, supplier-ordered or manufactured after ordering does not by itself create an exemption. Installation, fitting or use of a standard part does not automatically remove cancellation rights.

For digital products, tuning files or software supplied without a physical medium, cancellation rights are lost only where the required express consent to early supply, acknowledgement of the loss of the right and contract confirmation have been obtained. A general statement in this policy is not itself that consent.

For a service you expressly request to start during a cancellation period, a cancellation charge for the service already provided may be payable only as applicable law permits and after the required information has been given. The amount is proportionate to the work supplied. Any loss of the cancellation right after full performance depends on the required request and acknowledgement.

These exceptions do not remove statutory rights concerning faults, misdescription, agreed specifications, service standards, delay or non-delivery.

4. Faulty, damaged or misdescribed goods

Contact info@hoonies.co.uk promptly if goods are faulty, damaged or not as described. Include the order number, what happened and photographs where available. Photographs, original packaging or prior authorisation are not absolute preconditions to a statutory remedy.

Where UK consumer law applies, goods must be as described, of satisfactory quality and fit for any applicable purpose. The usual short-term right to reject non-conforming goods lasts 30 days, subject to the statutory rules about when the period starts and any pause for an agreed repair or replacement.

After that period, you may normally require repair or replacement, subject to the legal rules on impossibility and disproportionate cost. This must be done within a reasonable time, without significant inconvenience and at no cost to you where the law requires. If the statutory conditions are met, further remedies include a price reduction or final rejection and refund. Other countries’ mandatory remedies are preserved.

We may arrange a reasonable inspection to establish the problem. We bear necessary return, inspection, labour and other remedy costs where required by law. Any refund for statutory rejection is made without undue delay and within the required deadline. A manufacturer warranty is additional to your rights against us.

5. International purchases

Being outside the UK does not automatically remove cancellation or return rights. The rights applicable to your order depend on the law governing the contract and any mandatory consumer protections preserved by cross-border rules.

Where UK cancellation law or an equivalent mandatory withdrawal right applies, section 2 applies subject to any stronger local protection. This includes refunding standard original delivery costs where required by the applicable withdrawal right.

For an international consumer purchase with no applicable statutory change-of-mind right, we offer returns of eligible standard goods if requested within 14 days of delivery and returned unused, complete and in resalable condition. This voluntary policy does not apply to qualifying bespoke or personalised goods or digital content already supplied. Its reasonable return arrangements will be confirmed with you. Under this voluntary policy, original delivery and direct return costs are not refunded unless we agree otherwise or applicable law requires.

Use accurate customs descriptions for returned goods, identifying the shipment as returned merchandise where appropriate. Tell us before arranging an international return so we can give the correct address and documentation instructions. We will explain any proposed charge and its legal basis; we do not automatically deduct customs or carrier penalties from a statutory refund.

6. Performance parts and installation

Fitting, installation, painting, modification or use may go beyond the inspection reasonably allowed for a change-of-mind cancellation and may reduce a product’s value. We assess any lawful deduction against the actual loss in value; there is no automatic non-returnable rule for every fitted or electrical component.

Damage caused by incorrect installation or misuse is not a defect for which we are responsible unless another breach of our obligations caused or contributed to it. This does not remove a valid statutory cancellation or fault claim. Suitability concerns are assessed against the product description, information supplied, agreed advice and applicable consumer rights.

7. Unavailable items and discretionary cancellations

If an item in your order is temporarily unavailable, we will contact you with any available estimated lead time and offer you the choice to:

1. Receive the available items first and wait for the unavailable item to be dispatched separately.
2. Wait for the whole order to be dispatched together once all items are available.
3. Receive a refund for the unavailable item and have the remaining available items dispatched.

We will confirm the delivery arrangements and obtain your express agreement to any additional delivery charges before proceeding. If an item cannot be supplied, we will refund its purchase price and any delivery charge attributable solely to it. Refunding one separate item does not automatically cancel the remaining items. These options do not restrict any statutory right to cancel part or all of the order. We will not split a single kit or set without your agreement.

No cancellation charge applies when you exercise a statutory right to cancel or another right to end the contract without charge. We do not deduct payment processing, administration or restocking fees from statutory cancellation refunds.

Where you have no statutory or contractual right to cancel and we agree to release you from a binding order, any agreed cancellation charge will be limited to our reasonable, evidenced net losses directly resulting from your cancellation. These may include non-recoverable supplier cancellation charges, materials or production work already committed for your order, and other direct costs only where lawfully recoverable. We will take reasonable steps to reduce the loss and account for costs saved, supplier refunds and resale recoveries. We will not recover the same loss twice or impose a punitive fee.

The basis for any discretionary cancellation charge will be made clear before you order. We will provide a written breakdown and confirm the proposed charge before agreeing the discretionary cancellation. This does not introduce a retrospective charge for an existing order.

8. Manufacturer warranties

Manufacturer warranties apply where provided and are additional to statutory rights. Contact us with the order details and fault description. Relevant installation or maintenance records may help establish the cause, but their absence does not automatically defeat a statutory claim.

Necessary costs of a statutory remedy are borne by us where required by law. Removal, reinstallation, diagnostic, downtime and recovery costs are considered under the applicable law and our Terms; they are not automatically excluded in every case.

9. Return process

Contact info@hoonies.co.uk with your order number and the items concerned. For a fault claim, describe the problem and provide photographs if available. You do not need to give a reason for statutory change-of-mind cancellation.

We will provide the correct goods-return address and reasonable instructions. A return reference helps us identify a parcel but is not mandatory permission to exercise statutory rights. Do not send goods to a manufacturer without agreeing the arrangements with us.

10. Packaging and return transit

Pack returned goods securely and include enough information to identify the order. Reuse suitable packaging where available. We recommend keeping proof of posting and using an appropriate tracked service, particularly for valuable or bulky goods.

Responsibility for loss or damage in transit follows applicable law and the agreed collection arrangements. We do not impose a blanket exclusion of our responsibility for a collection or carrier arranged by us.

11. Lawful refund deductions

Where the law permits, we may deduct the actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Installation, use, missing components or avoidable damage may be relevant, but there is no automatic percentage or packaging penalty.

We will explain the deduction and its basis. We will not make a diminished-value deduction where applicable law prohibits it, including where the required cancellation information was not provided. Normal inspection and opening packaging to inspect goods do not by themselves justify a deduction.

12. Incorrectly selected products

If you selected the wrong standard product, statutory cancellation rights remain available where applicable. Where no statutory right applies, we may agree a discretionary return on reasonable terms confirmed before you proceed. This does not reduce the international voluntary return policy in section 5.

If we supplied an incorrect product, described it incorrectly or gave advice that creates a statutory remedy, we will address the matter under section 4.

13. Refused or failed deliveries

Refusing delivery or not collecting a parcel does not necessarily communicate a cancellation. Please send a clear cancellation notice if that is what you intend.

We will distinguish a statutory cancellation from an address error, failure to pay properly disclosed import charges or another delivery issue. Any redelivery or return charge must be legally recoverable and explained. We do not automatically keep original delivery charges or deduct carrier penalties from every refund. A carrier recall or interception fee is not automatically an allowable cancellation deduction.

14. Payment disputes

Please contact us so we can try to resolve a payment issue. You retain your right to contact your payment provider or use a lawful dispute process. We do not impose an automatic chargeback administration fee. Any recovery of a sum or associated costs must have a lawful basis.

15. Contact and optional cancellation form

Email: info@hoonies.co.uk
Telephone: +44 7747 367315
Registered office for correspondence: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Contact us for the correct goods-return address. The registered office is the correspondence address for cancellation notices, not an instruction to send goods there.

Optional cancellation form — use this only if you wish; any clear notice is sufficient for a statutory cancellation.

To: Hoonies Adrenaline Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom; info@hoonies.co.uk.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service: [describe goods or service].
Ordered on / received on: [date].
Order number, if available: [number].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s), only if this form is sent on paper: [signature].
Date: [date].
Delete whichever options do not apply.