Terms of Service

HOONIES ADRENALINE LIMITED
Last updated: 14 October 2026

1. Introduction and customer status

These Terms govern use of our website and purchases of products and services from Hoonies Adrenaline Limited (“we”, “us”, “our”), registered in England and Wales under company number 16604879. Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Our VAT number is GB508004235.

A consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. Other purchases are business purchases, subject to any mandatory protections that applicable law gives the buyer or transaction. A business name, VAT number or account label does not by itself determine an individual’s consumer status. Nothing in these Terms removes rights that cannot lawfully be excluded.

2. Governing law and courts

These Terms are governed by the laws of England and Wales. If you are a consumer, this choice does not remove any mandatory protections of another country’s law that apply to your purchase, including protections of the country where you normally live where the relevant cross-border rules require them.

Consumers may use any courts available to them under applicable jurisdiction rules, including their local courts where entitled. For business purchases, the courts of England and Wales have exclusive jurisdiction unless we agree otherwise in writing or mandatory law requires otherwise.

3. Contract formation

An automatic order acknowledgement confirms receipt of your order and is not, by itself, acceptance. A binding contract is formed when we send written acceptance of the order or, if we have not accepted it earlier, a dispatch confirmation.

For bespoke work, we will confirm the specifications, payment terms and relevant lead time before accepting the order and starting production. You may withdraw an order that we have not accepted, and we will promptly refund any payment for that order.

Before acceptance we may decline an order for reasons such as unavailability, an obvious pricing error, suspected fraud, legal restrictions or an unresolved suitability concern. We will explain the issue and refund any payment for a declined order. After acceptance, cancellation and remedies are governed by these Terms and applicable law.

4. Prices, payment and title

Prices are displayed in GBP unless another currency is shown and include VAT where applicable. Delivery costs and other charges payable to us will be disclosed before you commit to the order. Payment must be received in full before dispatch unless different payment terms have been agreed.

If we identify an obvious pricing error before accepting an order, we will explain it and offer you the choice of proceeding at the corrected price or receiving a refund. We will not unilaterally increase the agreed price of an accepted order.

Title to goods remains with us until full payment has been received in cleared funds. Advance payment does not remove statutory cancellation rights.

5. Availability, delivery and risk

“Ready for order” means an item can be ordered and may require supplier sourcing, importation or manufacture before dispatch. It does not confirm that we hold the item in stock or can dispatch it immediately.

If an item in your order is temporarily unavailable, we will contact you with any available estimated lead time and offer you the choice to:

1. Receive the available items first and wait for the unavailable item to be dispatched separately.
2. Wait for the whole order to be dispatched together once all items are available.
3. Receive a refund for the unavailable item and have the remaining available items dispatched.

We will confirm the delivery arrangements and obtain your express agreement to any additional delivery charges before proceeding. If an item cannot be supplied, we will refund its purchase price and any delivery charge attributable solely to it. Refunding one separate item does not automatically cancel the remaining items. These options do not restrict any statutory right to cancel part or all of the order. We will not split a single kit or set without your agreement.

Processing, dispatch and delivery estimates are explained in our Shipping Policy. Where UK consumer delivery law applies, goods must be delivered without undue delay and within 30 days of the contract being made unless a different delivery period has been agreed. An estimate or “Ready for order” label does not remove statutory rights concerning delay or non-delivery.

For consumers, goods remain our responsibility until received by you or a person you nominate, subject to any lawful exception where you independently commission a carrier that we did not offer. For business customers, risk passes on dispatch unless different delivery terms have been agreed or mandatory law requires otherwise.

6. International delivery and customs

Where import duties, import VAT, customs clearance or brokerage charges are payable by you, we will explain that before you commit to the order. Such charges may be assessed by the destination authorities or carrier. Charges already included in the agreed price are not payable twice.

Please provide accurate delivery and customs information and pay charges that were properly disclosed and are lawfully your responsibility. Any extra costs arising from a delivery problem will be considered under the Shipping Policy. We do not automatically forfeit payments or deduct carrier penalties, original delivery costs or customs charges in conflict with your statutory rights.

7. Consumer cancellation and bespoke products

Where UK distance-selling cancellation law applies, you may cancel an eligible online goods order without giving a reason before delivery and until the end of 14 days after you, or a person you nominate other than the carrier, receive the goods. For multiple goods in one order delivered separately, the period normally ends 14 days after receipt of the last item. This includes international purchases where that law applies. Consumers elsewhere retain all mandatory cancellation rights applicable to their purchase.

Supplier-ordered or imported products are standard products sourced specifically to fulfil your order. Standard made-to-order products are manufactured after ordering but follow a standard catalogue design or specification. Neither category becomes bespoke merely because we obtain or manufacture the product after you order, or because you choose a standard option or vehicle application.

Bespoke or personalised products are goods genuinely made or modified to your individual, non-standard specifications, measurements or personalisation requirements. We will identify qualifying bespoke products and confirm the specifications before accepting the order. The legal status depends on the goods and applicable law, not simply on the description “special order” or a supplier’s own returns policy.

Where applicable law excludes goods made to the consumer’s specifications or clearly personalised from change-of-mind cancellation rights, that exclusion applies only to qualifying goods. Installation or use does not automatically exclude standard products from cancellation; it may affect their value as explained in our Returns & Refund Policy. Other statutory exceptions apply only where the legal conditions are met.

For digital content supplied without a physical medium, any loss of cancellation rights requires the express consent, acknowledgement and contract confirmation required by applicable law. Reading these Terms is not, by itself, that consent. For services requested to start during a cancellation period, any charge for work performed or loss of the right after full performance also depends on the required request, information and acknowledgement.

To cancel, contact info@hoonies.co.uk, telephone +44 7747 367315, or send another clear statement of cancellation. You do not need our permission, a reason, a special form or prior return authorisation to exercise a statutory right.

No cancellation charge applies when you exercise a statutory right to cancel or another right to end the contract without charge. We do not deduct payment processing, administration or restocking fees from statutory cancellation refunds.

Where you have no statutory or contractual right to cancel and we agree to release you from a binding order, any agreed cancellation charge will be limited to our reasonable, evidenced net losses directly resulting from your cancellation. These may include non-recoverable supplier cancellation charges, materials or production work already committed for your order, and other direct costs only where lawfully recoverable. We will take reasonable steps to reduce the loss and account for costs saved, supplier refunds and resale recoveries. We will not recover the same loss twice or impose a punitive fee.

The basis for any discretionary cancellation charge will be made clear before you order. We will provide a written breakdown and confirm the proposed charge before agreeing the discretionary cancellation. This does not introduce a retrospective charge for an existing order.

Return deadlines, refund timing, delivery refunds, return costs and the optional cancellation form are set out in our Returns & Refund Policy.

8. Faulty goods, digital content and services

Where UK consumer law applies, goods must be as described, of satisfactory quality and fit for any purpose covered by the law. Services must be performed with reasonable care and skill and match binding information we provide. Digital content must meet its applicable statutory standards.

Consumers retain the statutory remedies available for faulty or misdescribed goods, digital content or services, including rejection, repair, replacement, repeat performance, price reduction or refund where applicable. A manufacturer warranty, bespoke classification or cancellation exception does not replace those rights. The Returns & Refund Policy explains how to contact us and seek a remedy.

9. Business purchases

Genuine business purchases do not carry the ordinary consumer cooling-off right merely because they were placed online. Any contractual cancellation right and any mandatory protection applicable to the buyer or transaction still apply. Requests for discretionary cancellation are considered under section 7.

Please inspect goods promptly and report apparent damage, shortages or incorrect items as soon as reasonably possible, preferably within seven days of receipt. Report latent defects promptly after discovery. Claims remain subject to applicable legal time limits and any mandatory protections.

The liability limits for business purchases are in section 16 and remain subject to mandatory law and any applicable reasonableness requirements.

10. Product suitability and vehicle modifications

Please check the product description and provide accurate information about your vehicle, intended use and relevant modifications when asking for advice. Suitability can depend on the vehicle specification, supporting modifications and installation.

Demonstration vehicles and example builds may use additional fabrication, reinforcement, calibration, gearing or supporting upgrades. We are not responsible for incompatibility or extra work to the extent caused by inaccurate information supplied to us or modifications we were not told about. This does not remove responsibility for our descriptions, agreed advice, goods being fit for an applicable disclosed purpose, or work we undertake.

11. Performance, off-road and motorsport use

Some products are intended for off-road, motorsport or competition use. Check the stated intended use before ordering. Modifications may affect the warranty on affected components, insurance requirements and compliance with road, emissions or vehicle construction rules. Competition or extreme use may affect a manufacturer’s commercial warranty in accordance with its terms and applicable law.

Safety-critical suspension, brake, steering, drivetrain, structural and recovery equipment must be installed competently and in accordance with the manufacturer’s instructions. Use an appropriately qualified professional where the work requires it. Relevant installation records may be requested when investigating a fault, but absence of a particular document does not automatically remove statutory rights.

12. Vehicle tuning and calibration services

ECU, TCU and other calibration changes can increase mechanical and thermal demands. Advertised gains and example dyno results are estimates unless a specific result is expressly agreed; outcomes depend on vehicle condition, supporting modifications, fuel, maintenance and test conditions.

Provide accurate information about the vehicle and disclose known faults before work starts. We will perform agreed services with reasonable care and skill. We are not responsible for damage to the extent caused by pre-existing defects, inadequate supporting modifications or use outside agreed limits, rather than by a breach of our obligations.

Tuning may affect warranties, insurance and emissions or road compliance. Any emissions-system work must comply with applicable law. No general disclaimer overrides a specific description or assurance we give, our duty to perform services properly, or statutory remedies. Early supply of services or electronic tuning files is subject to the cancellation requirements in section 7.

13. Road use and legal compliance

Products intended only for competition or off-road use may not be suitable or lawful for use on public roads. Check the stated intended use and the rules where the vehicle will be used, including emissions, roadworthiness, type approval and insurance requirements.

Do not assume that a demonstration vehicle or availability for sale confirms road approval. We remain responsible for accurate product descriptions and representations we make and for any legal obligations applying to our supply or services.

14. Installation, use and care

Follow the product’s intended application, installation instructions, operating limits and maintenance requirements. We are not responsible for damage to the extent caused by improper installation, misuse, unauthorised modification or use outside the product’s intended application, unless it also results from our breach or another matter for which we are legally responsible.

These provisions do not exclude claims for defects, incorrect instructions, installation carried out by us or other failures of our obligations.

15. Product liability and recalls

Manufacturers may provide warranties and recall procedures. If a product is recalled, stop using it where instructed and contact us so we can help arrange the appropriate action.

We remain responsible for our legal obligations as seller, distributor or importer. Your remedies are not automatically limited to those offered by the manufacturer. Nothing excludes liability under product safety or product liability law that cannot lawfully be excluded.

16. Responsibility for loss and liability limits

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that cannot lawfully be excluded or limited.

Consumers: we are responsible for loss and damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. Reasonably foreseeable removal, reinstallation, diagnostic, downtime or recovery losses will be considered where legally recoverable.

Business customers: subject to the first paragraph, mandatory law, any applicable reasonableness requirements and any different written agreement, our total liability arising from the relevant product or service is limited to the price paid for that product or service. We do not accept liability to business customers for indirect or consequential losses, loss of profit, business interruption or loss of business opportunity to the extent such exclusions are lawful.

17. Business customer responsibility for third-party claims

This section applies to business purchases only. Where legally enforceable, a business customer is responsible for reasonable losses and costs we incur from third-party claims to the extent directly caused by that customer’s negligence, unlawful use, breach of the agreed installation or operating requirements, or misuse of the product.

This does not cover loss caused by our negligence, defective goods or instructions, breach of contract or another matter for which we are responsible. It does not impose an indemnity on consumers or allow duplicate recovery.

18. Manufacturer warranties and inspection

Manufacturer warranties apply where provided, in addition to any statutory rights. We may ask for information, photographs or inspection reasonably needed to assess a fault, and relevant installation records where they help establish its cause.

For a statutory consumer remedy, necessary inspection, labour, materials and postage costs will be borne by us where the law requires. Other reasonably foreseeable losses remain subject to applicable law and section 16.

Where a return is outside a statutory remedy, any proposed inspection, collection or other charge will be explained and agreed before it is incurred.

19. Payment disputes

Please contact us if there is a payment or order problem so we can investigate and help resolve it. This does not restrict your right to contact your payment provider or use a lawful dispute process.

If there is evidence of fraud or a sum lawfully remains due, we may pursue recovery through lawful channels. We will seek only amounts and costs that are legally recoverable and will not impose an automatic administration or banking penalty merely because you raise a dispute.

20. Privacy

We handle personal information as described in our Privacy Policy and in accordance with applicable data protection law. Contact info@hoonies.co.uk for privacy enquiries.

21. Events affecting supply

If an event outside our reasonable control affects supply, we will notify you, explain the expected effect where known, and take reasonable steps to reduce the disruption. This may include supplier, transport, customs or government restrictions.

These events do not permit us to retain payment indefinitely for goods we cannot supply or remove statutory delivery, cancellation or refund rights. We will obtain agreement to revised arrangements where required and give any cancellation and refund options required by applicable law.

22. Changes to these Terms

These updated Terms apply to orders placed on or after 14 October 2026. Changes do not retrospectively introduce charges, reduce agreed rights or alter existing contracts without lawful agreement. Statutory rights apply regardless of an earlier policy’s wording.

23. Severability

If a provision is unenforceable, the other provisions continue to apply where they can operate independently. This does not allow us to replace an unfair consumer term with another term that removes a statutory right.

24. Contact

Hoonies Adrenaline Limited
Company number: 16604879
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
VAT number: GB508004235
Email: info@hoonies.co.uk
Telephone: +44 7747 367315

For goods returns, contact info@hoonies.co.uk so we can provide the correct return address and instructions. A statutory cancellation notice does not require prior approval.